All sales are final. No returns, exchanges, or cancellations are accepted.
We try to process orders quickly. Because of this we are unable to personalisation in our ready to sell range, changes, cancellations or exchanges.
If you have received an incorrect product or a damaged/defective item, please contact us with your name, order number, and nature of the issue. For damages/defects, please attach a photo. We will generate a return shipping label for you to ship the item back to us, at no additional cost to you. We ask that you save all packaging materials for a quick, safe return. We are happy to send you the correct product, provided the replacement product is in stock. Should your replacement product be out of stock, we will send out your replacement item as soon as we have more. We can not process a return for damages if the product has been written in or used.
In the event that a retail store processes an order incorrectly or you receive a damaged/defective item, please contact the retailer directly. The retailer will contact us if necessary. Thank you!
Our shipping and processing charges are intended to order processing, handling and packing of the products you purchase and delivering them to you.
Shipping rates are based on real carrier rates and vary depending on the products ordered and the shipping address.
When you click on order now, the link directly takes you to the amount calculated after the shipping amount.
ORDER CONFIRMATION AND TRACKING EMAILS
You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email, followed by an email with tracking information. It may take up to 24 hours for the tracking information to display properly online.
For pre-orders, we occasionally print labels in advance of the shipment being packed. This will generate a shipping confirmation email with tracking information, however, the order will not proceed until the package is shipped and received by the postal carrier.
SHIPMENT OF ORDER
We will ship orders to the address you indicate upon checkout. Orders are typically shipped via FedEx or Delivery. Once your orders are received by the postal carrier, Creative Crazy is no longer responsible for the shipment. Usually, there are no issues, incase there is a concern, please get in touch with us and we will be happy to walk you through the process!
Carriers do not guarantee a delivery timeframe. Indian shipments typically take 4-6 business days from the date the package is received by the postal carrier.
Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges.
We are currently not offering international shipping at this time. We recognise the we need to be present outside of India, and we are working hard to find a solution as quickly as possible. Thank you for your patience and understanding during this time!