Return & Exchange Policy

At Creative Crazy, every product is crafted with care, thought, and detail. We truly hope you love what you receive. However, if for any reason you’d like to request a return or exchange, here’s how we can help:

1. Returns & Exchanges

  • Returns or exchanges are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

  • Please notify us within 48 hours of receiving your order with clear photos, and our team will assist you.

  • Products must be unused, in original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

  • Personalised / Customised products cannot be returned or exchanged, unless damaged or defective on arrival.

  • Perishable items (such as food hampers) are also not eligible for returns.

3. Process

  • Once your request is approved, we will arrange a replacement, exchange, or issue store credit (as applicable).

  • Refunds, where applicable, will be processed within 7–10 business days.

4. Contact Us

For return or exchange requests, please write to us at [insert email/contact details].SHIPPING PRICES

  • Our shipping and processing charges are intended to order processing, handling and packing of the products you purchase and delivering them to you. 

  • Shipping rates are based on real carrier rates and vary depending on the products ordered and the shipping address. 

  • When you click on order now, the link directly takes you to the amount calculated after the shipping amount.

ORDER CONFIRMATION AND TRACKING EMAILS

  • You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email, followed by an email with tracking information. It may take up to 24 hours for the tracking information to display properly online.  

  • For pre-orders, we occasionally print labels in advance of the shipment being packed. This will generate a shipping confirmation email with tracking information, however, the order will not proceed until the package is shipped and received by the postal carrier.

SHIPMENT OF ORDER

  • We will ship orders to the address you indicate upon checkout. Orders are typically shipped via FedEx or Delivery. Once your orders are received by the postal carrier, Creative Crazy is no longer responsible for the shipment. Usually, there are no issues, incase there is a concern, please get in touch with us and we will be happy to walk you through the process!

ESTIMATED DELIVERY

  • Carriers do not guarantee a delivery timeframe. Indian shipments typically take 4-6 business days from the date the package is received by the postal carrier.  

NON-REFUNDABLE SHIPPING

  • Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges. 

INTERNATIONAL ORDERS

  • We are currently not offering international shipping at this time.  We recognise the we need to be present outside of India, and we are working hard to find a solution as quickly as possible. Thank you for your patience and understanding during this time!

PRIVACY POLICY

At Creative Crazy, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or products.

1. Information We Collect

  • Personal details you share with us such as your name, email address, phone number, and shipping/billing address.

  • Payment information for processing orders (handled securely by our payment partners).

  • Non-personal data such as browser type, device information, and website usage through cookies.

2. How We Use Your Information

  • To process and deliver your orders.

  • To communicate with you regarding purchases, offers, or updates.

  • To improve your browsing and shopping experience on our website.

  • To send promotional messages (only if you opt in).

3. Sharing of Information

We do not sell or rent your personal information. Your data is only shared with trusted third parties such as payment gateways, courier services, and IT service providers—solely to complete your orders or improve services.

4. Data Security

We use industry-standard measures to protect your personal data from unauthorized access, misuse, or disclosure.

5. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some site features may not function properly.

6. Your Rights

You can request access, correction, or deletion of your personal data by contacting us at [insert contact email].

7. Updates to Privacy Policy

We may update this policy from time to time. Please check this page periodically to stay informed.