Return & Exchange Policy

At Creative Crazy, every product is crafted with care, thought, and detail. We truly hope you love what you receive. However, if for any reason you’d like to request a return or exchange, here’s how we can help:

1. Returns & Exchanges

  • Returns or exchanges are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

  • Please notify us within 48 hours of receiving your order with clear photos, and our team will assist you.

  • Products must be unused, in original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

  • Personalised / Customised products cannot be returned or exchanged, unless damaged or defective on arrival.

  • Perishable items (such as food hampers) are also not eligible for returns.

3. Process

  • Once your request is approved, we will arrange a replacement, exchange, or issue store credit (as applicable).

  • Refunds, where applicable, will be processed within 7–10 business days.

4. Contact Us

For return or exchange requests, please write to us at - hello@creativecrazy.in

Shipping Policy

At Creative Crazy, we take pride in making sure your gifts reach you on time and in perfect condition. Here’s everything you need to know about our shipping process:

1. Processing Time

  • Orders are typically processed within 3–5 business days.

  • Personalised / Customised orders may require additional time. Timelines will be communicated at the time of order confirmation.

2. Shipping Methods & Charges

  • We ship across India using trusted delivery partners.

  • Shipping charges, if applicable, will be calculated at checkout and may vary based on order size, weight, and location.

3. Delivery Timelines

  • Standard delivery timelines are 5–10 business days, depending on the destination.

  • Express delivery may be available on request at an additional cost.

4. Order Tracking

  • Once dispatched, you’ll receive tracking details via email/WhatsApp so you can follow your order’s journey.

5. Delays

  • While we strive to meet all timelines, delays due to unforeseen circumstances (such as festivals, strikes, weather conditions, or courier partner issues) may occur. We will keep you informed in such cases.

6. International Shipping

  • Currently, we do not ship internationally. For bulk/corporate gifting requests outside India, please contact our team for customised solutions.

PRIVACY POLICY

At Creative Crazy, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or products.

1. Information We Collect

  • Personal details you share with us such as your name, email address, phone number, and shipping/billing address.

  • Payment information for processing orders (handled securely by our payment partners).

  • Non-personal data such as browser type, device information, and website usage through cookies.

2. How We Use Your Information

  • To process and deliver your orders.

  • To communicate with you regarding purchases, offers, or updates.

  • To improve your browsing and shopping experience on our website.

  • To send promotional messages (only if you opt in).

3. Sharing of Information

We do not sell or rent your personal information. Your data is only shared with trusted third parties such as payment gateways, courier services, and IT service providers—solely to complete your orders or improve services.

4. Data Security

We use industry-standard measures to protect your personal data from unauthorized access, misuse, or disclosure.

5. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some site features may not function properly.

6. Your Rights

You can request access, correction, or deletion of your personal data by contacting us at [insert contact email].

7. Updates to Privacy Policy

We may update this policy from time to time. Please check this page periodically to stay informed.

Terms & Conditions

Welcome to Creative Crazy. By accessing and using our website, products, and services, you agree to the following terms and conditions. Please read them carefully.

1. General

  • Creative Crazy (“we,” “our,” “us”) reserves the right to update, modify, or change these terms at any time without prior notice.

  • By purchasing from us, you agree to comply with our policies, including our Privacy Policy, Shipping Policy, and Return/Exchange Policy.

2. Products & Services

  • We specialize in curated and customised gifting solutions. Product images shown on the website or catalog are for representation purposes. Slight variations may occur due to handcrafted details, materials, or availability.

  • Customised orders are made specifically for you and may not be eligible for return/exchange unless damaged or defective.

3. Pricing & Payments

  • All prices are listed in INR (Indian Rupees) and inclusive of applicable taxes, unless stated otherwise.

  • Payments must be completed at checkout. Orders will only be processed once payment is confirmed.

4. Shipping & Delivery

  • Shipping timelines are outlined in our Shipping Policy. We are not responsible for delays caused by courier partners or unforeseen circumstances.

  • Risk of product loss passes to the customer once the order is handed over to the courier partner.

5. Returns & Exchanges

  • Our Return & Exchange Policy governs eligibility for returns and replacements. Please review it before placing an order.

6. Intellectual Property

  • All designs, images, logos, content, and products on this website are the intellectual property of Creative Crazy. They may not be copied, reproduced, or distributed without prior written consent.

7. Limitation of Liability

  • While we ensure quality in every order, Creative Crazy shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or website.

8. Governing Law

  • These terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat.